Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Level Two Chimney Thousand Oaks Guarantee
We stand behind every chimney we touch in Thousand Oaks. Since 2009, we’ve cleaned and inspected more than 38,000 chimneys, and every single job left the house with a written price agreed before we started, a documented photo record of what we found, and our word that we’d make it right if something wasn’t. That word became the 365-Day Done Right Promise, stamped on every job under the Haven Standard. If our workmanship fails, we return and fix it. No argument, no runaround, no “call the manufacturer.” We are the manufacturer of our own reputation in this city, and we protect it one chimney at a time.
What’s Covered
- Workmanship on every repair, sweep, and installation. If a joint we sealed leaks, a liner we fitted shifts, or a crown we patched fails within 365 days, we come back and correct it at no charge. Clause 1 of the Haven Standard requires the written scope before work starts; the Done Right Promise covers what happens after.
- Parts and materials sourced through Haven’s buying network. We buy DuraFlex liners, HeatShield resurfacing products, Gelco caps, Olympia Chimney components, Famco hardware, and Copperfield supplies specifically to keep customer prices honest. If a part we install proves defective, we handle the replacement and the labor to install it.
- Cleanup that leaves your home as we found it. Chimney work is dirty by nature, but your living room doesn’t need to be. We lay protective covering, seal the work area, and vacuum every surface we touched. If soot escapes where it shouldn’t, we return to clean it.
- On-time arrival with a named, background-checked technician. You’ll know who’s coming before they knock. We assign a specific tech to your job, send a text when they’re en route, and that technician arrives in uniform with their license information visible. The Haven Standard calls this “Arrive on schedule” and “Verified crews” for a reason.
- Honest pricing with zero bait-and-switch. The price we write is the price you pay. Clause 1 of the Haven Standard, H.A.V.E.N. “Have it in writing,” exists because we’ve heard too many stories from Thousand Oaks homeowners about techs who quoted one number on the phone and doubled it once they were inside. That doesn’t happen here. Ever.
- Documented photo record on every visit. Clause 4 of the Haven Standard requires it, and we’ve done it since 2009. You get dated, labeled photos of your flue liner condition, crown integrity, smoke chamber, and any defects we found. This isn’t an upsell package; it’s standard.
Our Satisfaction Promise
If you’re not satisfied, we don’t consider the job closed. Here’s how it works: call us at (424) 786-6130, explain what fell short, and we’ll schedule a return visit at no charge. Corrine Halstead, Owner, reviews every complaint personally. If we missed debris in the smoke chamber, if a seal looks questionable, if the photo documentation wasn’t clear enough to understand what we recommended and why, we fix it. The 365-Day Done Right Promise isn’t a marketing line; it’s a practice we’ve maintained through 38,000 chimneys because a homeowner in Newbury Park who trusts us tells their neighbor, and a homeowner we let down tells everyone. We don’t negotiate on this. We make it right, period. If you bring us a competitor’s written estimate and want a second opinion, that’s free too. We believe informed customers stay customers, and we back that belief with our time.
Before
AfterLicensed & Insured Backing
A guarantee is only as solid as the business behind it. We’re licensed and insured, which means if an accident happens on your Thousand Oaks property, you’re not paying for it and you’re not fighting your own insurance company over it. Our technicians carry their license numbers and display them on every job. Background checks and uniforms aren’t cosmetic choices; they’re how we verify that the person on your roof is qualified to be there. The Haven Standard was built from practices we already followed, not the other way around. When we say we’ll make it right, we have the legal standing and financial backing to do so. That’s the real guarantee underneath the paperwork.
How to Use Your Guarantee
Keep your written scope, your written price sheet, and your photo documentation together. If something concerns you within 365 days, call (424) 786-6130. A live person answers 24 hours a day, 7 days a week. Describe the issue; we’ll pull your file, review the photo record from your original visit, and schedule a return. No automated phone tree, no “leave a message and we’ll call back.” We started this business in 2009 by answering our own phone, and we still do.
Frequently Asked Questions
It covers our workmanship and the parts we install. If a repair fails, a liner shifts, or a seal leaks within 365 days of completion, we return and correct it at no charge. Call (424) 786-6130 to start the process.
No. If the issue stems from our workmanship or a part we supplied, the return visit and correction are free. That’s the core of the Done Right Promise.
Your written price, written scope of work, written warranty, and the dated photo record from your visit. These are your proof of what was agreed and what was found. Clause 4 of the Haven Standard requires we provide them; keeping them protects both of us.
Yes, and it’s free. Bring us any competitor’s written estimate. We’ll review it against what we find in your chimney and tell you straight whether the scope, materials, and pricing match the actual condition. No obligation to hire us after.
They’re background-checked, uniformed technicians who work under the Haven Standard. You get a named tech assigned to your job, a text when they’re on the way, and their license information on the page. We don’t send anonymous crews.
We require someone over 18 present for any work inside your home. For exterior-only inspections, arrangements can be made in advance. We’ll confirm these details when we book, not when the truck is already in your driveway.
Yes. Chimney work involves heights, combustion systems, and structural components. If an uninsured worker falls on your roof or damages your flue, you could be liable. Our insurance and bonding exists so that risk sits with us, not with you.
Written by Corrine Halstead, Owner at Level Two Chimney Thousand Oaks, serving Thousand Oaks since 2009.